Returns & Exchanges

Refund Policy:

We’ll gladly exchange unworn, unwashed, or defective merchandise with original tags attached. items returned with obvious use, make-up, deodorant, perfume, or similar product stains may be subjected to refusal.

Exchanges after 14 days cannot be accepted.

The original shipping charges is non-refundable, and you will be responsible for paying your own shipping cost for any item you exchange.

We do not accept returns or exchanges on swimwear or undergarments.

If anything you purchase online need to be returned or exchanged, it needs to be refunded by our online exchange service and cannot be returned to our Wasilla location unfortunately, we apologize in advance for any inconvenience this could cause in the future. 

All returns are "IN STORE CREDITS" only, we can provide gift cards if there is something in store or online doesn't appeal your eye right away.

(we are currently looking for a way to make the online and in-store processing systems communicate so online and in-store purchases can be handled more effectively in the future, we appreciate your patience at this time) 

Gift cards purchased online cannot be used in-store.

Gift Cards cannot be returned, or refunded.

If for any reason you are not completely satisfied with your Seven North purchase, please call or email us within 10 days of receiving your order at 1.907.631.0371 or customerservice@sevennorthak.com with the reason for the exchange.

Then, simply mail it back to us within 14 days of your purchase date.

Customers are responsible for any return shipping charges, additionally items purchased online may only be exchanged via postage and cannot be exchanged in the boutique.

Please include the original packing slip with your items when you mail them back. Seven North is not responsible for any misplaced merchandise during the shipping process.

The original shipping charges are non-refundable, and you will be responsible for paying your own shipping cost for any item you exchange.

To exchange your product, mail it to:

Seven North: 
591 E Parks Hwy #404B
Wasilla, AK 99654

 

Refund

Once your items have been received, we will issue you online store card.

Exchanges after 14 days cannot be accepted.

Please Note 

Out-Of-Stock Items & Special Ordering

While we attempt to keep our site as current as possible, occasionally items may be out-of-stock. If an item you have ordered is not available for purchase, we will notify you by e-mail or phone.  

Reduced and Sale items are final sale and are not eligible for refund, exchange or online credit. if a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.

We do not Price Match.

 

 

 

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